Program & Earner Management

Performance

• Analytics report glossary - Definitions of column headers for the analytics export
• Key metrics and analytics
• About analytics
• How to increase the share rate
• How to increase acceptance

Improvements

• Working with stakeholders
• Developing a project plan
• What's a framework and do I need one?
• What is a taxonomy/constellation? How do I create one?
• Best practices in governance

Earner Basics

• Earner Support Guide
• The earner's experience
• Resending a notification to an earner
• How do I update and replace an earner's badge after I issue it? What information can be updated?
• Earner hasn't received badge
• Can an earner add a secondary email address?

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