updated 2-20-25
If you find you need support from one of our engineers, we’d like you to begin by putting the problem in writing. This helps us know who to tap for the solution.
- Tell us when you first noticed the problem. (date/time)
- Tell us any errors you saw.
- Tell us the method you are using to make the call.
- Please include a snippet of your call.
- Include the logs.
Send that information to your Customer Success Manager or write to customersuccess@credly.com